We’ve set this up this page to bring together the Pointfuse
community into a centralised location where we can more easily help each other
out. The space we have created is
designed to make it easier to find answers, or to raise a question if you
can’t.
So what is inside, and how does it work? Let’s take a look:
The knowledge base will be where
we publish articles relating to anything ranging from common support issues to
recommended workflows with other software. Included in here will be updated
user guides, troubleshooting guides as well information around recent and
upcoming releases. This will be your first port of call when looking for a
solution, or a tip for how to make Pointfuse work in your workflow.
The Pointfuse community really is
your area, not ours. This is the space where you can ask questions to other
users, or indeed to us. Chances are if you have a question, someone else will
have the same one too. As Pointfuse continues to grow, these forums will
provide a wealth of knowledge to new and existing users, so we are hoping for
your help in getting the ball rolling on this one.
Finally, for some one-on-one
support you can get hold of our support team by raising a ticket. Within the
“My Area” section of the hub, you are able to track the status of any tickets
you have raised and speak directly with the Pointfuse team.
Every forum started out with just one post, but we hope that
you will help us to create a useful tool for all of our users, making it easier
than ever to get the support and information you need, right when you need it.
We will look forward to your first post and cannot wait to
get things started.
The Pointfuse Support Team.