As the link is automatic, and contains external links, some spam filters will designate email as suspicious, and either move it into the spam folder or block it altogether.

Raise a ticket with us and we'll send you an install ASAP

Unknown. It happens very occasionally.

Rerun the installer again from scratch, as it will normally work the second time around.

Pointfuse cannot access essential graphics hardware.

·         Ensure that the graphics card meets the minimum specifications. It must support OpenGL 3.3.

·         Ensure that the graphics card drivers are up to date:

1.       In Windows, open Control Panel > Device Manager.

2.       Navigate to Display Adaptors.

3.       Right click and then select Update Driver.

The username field and passwords fields are both case sensitive.

Check the exact username by finding your confirmation email, or by heading to the online user portal located here: https://eup.pointfuse.com/account/login.

Copy and paste your username into the username field, ensuring there are no extra characters (including spaces) at the end of the form). Contact Pointfuse Support to change your username if you are continually receiving this error. 

It is not possible to log back in to a trial once the software has been logged out. 

The point cloud file has become corrupted during the import.

Often, the issue is caused by diacritics (accented letters like á and é) in the folder structure or names of files being used with Pointfuse.

Look at folder structure and file names.

Rename folders or file names. Raise a ticket if the problem persists so that our support team can help.

1.       Import issues: The point cloud was corrupted on import. This might be because:

·         There are diacritics in file or folder names. See Pointfuse displays “The PFC has an unsupported file version (error code 1152)”.

·         The import was accidentally cancelled before completing.

2.       Folder permissions: The Pointfuse project or associated files are in a folder that does not have full administration permissions.

1.       Import issues: Check the PointCloud Data folder, in the Pointfuse project folder structure. There should be two files of the same name: one a .PFC, and one a .POF. If either is missing, something interrupted or corrupted the import.

2.       Folder permissions: Ensure you have the correct permissions for the folder you are using, and check that there are no diacritics located anywhere in the directory. See Pointfuse displays “The PFC has an unsupported file version (error code 1152)”.

Create a new project in a suitable folder and repeat the import.

The graphics card drivers are out of date or the graphics card does not meet the minimum specifications for Pointfuse.

Check the status and properties of the graphics card in the Windows Device Manager, then select Display Adaptors. 

Use this document for advice on specifying your graphics card: specifyingyourgraphicscard.pdf

Pointfuse failed to create any surfaces. Reasons can include:

1.       File issues: Pointfuse cannot access the point cloud that it is trying to process.

2.       RAM issues: The size (extents or data size) of the point cloud are too large for the computer to handle and/or the resolution has been set to too small a value for the computer to handle.

3.       Resolution issues: The resolution has been set to a value that is smaller than the minimum distance between points.

1.       File issues: Ensure you have the correct admin permissions for the folder you are using, and check that there are no diacritics located anywhere in the directory. See Pointfuse displays “The PFC has an unsupported file version (error code 1152)”.

In Windows Explorer, check in the project’s Point Cloud Data folder. There should be at least one .PFC file. If this is not present, then something has interrupted/corrupted the import, and so you will need to import the point cloud again.

2.       RAM issues: Pointfuse requires RAM. The amount required will increase proportional to the level of detail and size (extents) of the point cloud. If the required RAM exceeds the available RAM on the computer at any stage of the process, it will fail.

3.       Resolution issues: Discover what type of device the point cloud has come from (photogrammetry, terrestrial laser scan, airborne LIDAR, mobile laser scan).

1.       File issue: Create a new project in a suitable folder and repeat the import.

2.       RAM issues:

·                Ensure that Pointfuse is the only program running on the computer during processing.

·                Use the Crop tool to split the point cloud into smaller sections, and then process these separately.

·                We recommend looking into Pointfuse Bolt, which allows unlimited scalability and faster processing times using cloud computing.

3.       Resolution issues:

·         Recommend using one of the default processing profiles that is suited to the type of device used to create the point data.

·         Use the Crop tool to split the point cloud into smaller sections, and then process these separately.