Pointfuse Troubleshooting Guide

            Pointfuse Troubleshooting Guide

            Here is a list of some common issues, their reasons and the solution. We are continually reviewing and updating this, so please create a ticket if you cannot find a solution in here and we'll be happy to help you out.


            Reasons

            As the link is automatic, and contains external links, some spam filters will designate email as suspicious, and either move it into the spam folder or block it altogether.

            Solutions

            Raise a ticket with us and we'll send you an install ASAP


             

            Installer appears to run, and restarts the computer, but there is no trace of Pointfuse after restart

            Reason

            Unknown. It happens very occasionally.

            Solution

            Rerun the installer again from scratch, as it will normally work the second time around.


             

            At startup, Pointfuse displays “An unacceptable value is specified for an enumerated argument 2008.”


            Reason

            Pointfuse cannot access essential graphics hardware.

            !   This can often occur when attempting to run Pointfuse using a remote desktop.

            Solutions

            ·         Ensure you are running Pointfuse directly on a physical desktop. If trying to access a computer remotely, use screen-sharing software like TeamViewer.

            ·         Ensure that the graphics card meets the minimum specifications. It must support OpenGL 3.3.

            ·         Ensure that the graphics card drivers are up to date:

            1.       In Windows, open Control Panel > Device Manager.

            2.       Navigate to Display Adaptors.

            3.       Right click and then select Update Driver.


             

            At startup, Pointfuse displays “CmContainer/WiBu runtime system is not installed!”


            Reason

            The CodeMeter Control Centre did not install correctly during initial install. This is likely to be because third party software is sometimes blocked.

            How to Check

            Check that CodeMeter Control Centre has been installed by searching for it in the programs list, or by looking in the hidden items along the Start bar.

            Solution

            If CodeMeter Control Centre is not present, then CodeMeter Runtime can be downloaded directly from the WiBu website: http://codemeter.com/us/service/downloads.html



             

            After startup, or during a process, Pointfuse displays “Pointfuse.exe: Start Error. One of the following licenses is required:…”


            Reasons

            There is a problem with the licensing software. Likely reasons include:

            1.       License issues: CodeMeter Control Centre has successfully installed, but the license or encryption have not.

            2.       Drive space issues: The drive on which Pointfuse is running is full, with no space for the licensing software to run.

            How to Check

            1.       License issues: Check in the CodeMeter Control Centre that there is a Pointfuse_V#_Trial_####, and a Pointfuse_Encryption_####

            2.       Drive space issues: In Windows Explorer, check available disk space on the drive where Pointfuse is running.

            Solutions

            1.       License issues: If either Pointfuse file is not present in the CodeMeter Control Centre, licenses and encryption keys can be sent directly to you. Please raise a ticket with us and we can send these ASAP. Once received, the trial license can be downloaded, and then dragged into the CodeMeter Control Centre.


            2.       Drive space issues: You may need to move or delete other files, or install on a different drive. Recommended requirements are that each project needs at least twice the available space of the original point cloud. For example, for a 30GB point cloud, allow about 60GB of hard drive space.


             

            Pointfuse displays either: “The PFC has an unsupported file version (error code 1152)” or "Warning. An error occurred while reading the point cloud file (error code 1010)"


            Reasons

            The point cloud file has become corrupted during the import.

            Often, the issue is caused by diacritics (accented letters like á and é) in the folder structure or names of files being used with Pointfuse.

            !   When importing a point cloud into Pointfuse, the software converts it into a native format: .PFC.

            How to Check

            Look at folder structure and file names.

            Solutions

            Rename folders or file names, or else change the default save location of Pointfuse and any required point clouds directly on the C:\\, to eliminate the possibility of diacritics appearing in the folder structure.


             

            A point cloud has been imported, but when trying to display, it either will not open, or Pointfuse displays a blank screen


            Reasons

            1.       Import issues: The point cloud was corrupted on import. This might be because:

            ·         There are diacritics in file or folder names. See Pointfuse displays “The PFC has an unsupported file version (error code 1152)”.

            ·         The import was accidentally cancelled before completing.

            2.       Folder permissions: The Pointfuse project or associated files are in a folder that does not have full administration permissions.

            How to Check

            1.       Import issues: Check the PointCloud Data folder, in the Pointfuse project folder structure. There should be two files of the same name: one a .PFC, and one a .POF. If either is missing, something interrupted or corrupted the import.

            2.       Folder permissions: Ensure you have the correct permissions for the folder you are using, and check that there are no diacritics located anywhere in the directory. See Pointfuse displays “The PFC has an unsupported file version (error code 1152)”.

            Solution

            Create a new project in a suitable folder and repeat the import.

            The import can take some time for larger files, so take care not to accidentally cancel the import.


             

            A point cloud has been imported, but when trying to display it, Pointfuse closes unexpectedly

            Reason

            The graphics card is out of date or does not meet the minimum specifications (min OpenGL 3.3) for Pointfuse.

            How to Check

            Check the status and properties of the graphics card in the Windows Device Manager, then select Display Adaptors.

            Solution

            Use this document for advice on specifying your graphics card: specifyingyourgraphicscard.pdf


             

            During Generate Surfaces, Pointfuse displays “No surfaces were found. This may be because the ‘Resolution’ has been set to too small a value (error code 3000)


            Reasons

            Pointfuse failed to create any surfaces. Reasons can include:

            1.       File issues: Pointfuse cannot access the point cloud that it is trying to process.

            2.       RAM issues: The size (extents or data size) of the point cloud are too large for the computer to handle and/or the resolution has been set to too small a value for the computer to handle.

            3.       Resolution issues: The resolution has been set to a value that is smaller than the minimum distance between points.

            How to Check

            1.       File issues: Ensure you have the correct admin permissions for the folder you are using, and check that there are no diacritics located anywhere in the directory. See Pointfuse displays “The PFC has an unsupported file version (error code 1152)”.

            In Windows Explorer, check in the project’s Point Cloud Data folder. There should be at least one .PFC file. If this is not present, then something has interrupted/corrupted the import, and so you will need to import the point cloud again.

            2.       RAM issues: Pointfuse requires RAM. The amount required will increase proportional to the level of detail and size (extents) of the point cloud. If the required RAM exceeds the available RAM on the computer at any stage of the process, it will fail.

            3.       Resolution issues: Discover what type of device the point cloud has come from (photogrammetry, terrestrial laser scan, airborne LIDAR, mobile laser scan).

            Solutions

            1.       File issue: Create a new project in a suitable folder and repeat the import.

            The import can take some time for larger files, so you should take care not to accidentally cancel the import.

            2.       RAM issues:

            ·                Ensure that Pointfuse is the only program running on the computer during processing.

            ·                Use the Crop tool to split the point cloud into smaller sections, and then process these separately.

            ·                We recommend looking into Pointfuse Bolt, which allows unlimited scalability and faster processing times using cloud computing.

            3.       Resolution issues:

            ·         Recommend using one of the default processing profiles that is suited to the type of device used to create the point data.

            ·         Use the Crop tool to split the point cloud into smaller sections, and then process these separately.


            Updated: 19 Sep 2018 06:05 AM
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